Technical issues
I’m having trouble accessing your website. What should I do?
If you’re having trouble accessing our online store, we recommend trying the following:
- Clear your cookies - we store these files to give you a better shopping experience (for example keeping products in your cart for a while, staying logged in after you leave the site, faster page loading, etc.). In most browsers you can delete cookies via "Tools" or "History". You can find out more about cookies here.
- Restart your browser - After clearing cookies, try closing and reopening your browser.
- Update your operating system - check that you have the latest version of your operating system.
- Contact us - contact our customer support team. Give us as much information about your problem as possible. Screenshots can be very helpful.
I’m having trouble logging in
If you’re having trouble logging in to your account, follow these steps:
- Enter the email address you used to register.
- Then enter the verification code sent to that email address.
- If you still need help, contact our customer support team.
